Mark r Vxs

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Verified Buyer
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Verified Reviewer

To change my mobile number for verification code

Betfair - To change my mobile number for verification code
Betfair - To change my mobile number for verification code - Image 2
Betfair - To change my mobile number for verification code - Image 3
I need to change my mobile number to get verification code for my login to my account details thanks
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Loss:
$10

Preferred solution: Change mobile number

Resolved
Fred H Sgg

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Verified Reviewer

Resolved: You owe me £4.40

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Betfair - You owe me £4.40
Updated by user Jan 16, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 17, 2023
I bet £5 on WBA v Stoke and won £4:40 but I was told by betfair it wasnt processed because of VAR or a postponed match but this wasnt the case in either situation.I bet on a match the day before that was postponed ( Bournemouth v Luton) so maybe there might be a glitch either way Im out by £4.40. In all the yea s Ive been with Betfair Ive never had this happen.
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Loss:
$5
Pros:
  • Rubbish

Preferred solution: Full refund

User's recommendation: Not good

Kellan Gzs

Con artists rigged games

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Pin ball prize machine is set not to pay out at all it glitches when about to drop into the £100 pot then all off a sudden its in a none winning pot this has happened to myself and people I know its actually happened to me 5 times and when you go to raise the problem and get the winnings your where rightfully won they denie and say send screenshot. Ps how can you screen shot something that glitches how and when am I meant to know when its about to glitched its rigged an set up to not give any winning there corrupt and this is a disgrace totally unacceptable. There good at taken your money as a loyal customer for years for do not take responsibility for the faults Wtf
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Cons:
  • Corrupt

Preferred solution: Full refund

Geoffrey I Vnj

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Verified Reviewer

Self exclusion

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Original review Feb 12, 2024
I am unable to access my account as it states a self-exclusion has been placed. I certainly did NOT apply a self-exclusion. They have no email or telephone contact. I have spent hours on chat to no avail. Once on chat, I was told that Betfair would email me. No email has been received from them. This company is a disgrace.
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Loss:
$30
Cons:
  • Betfair customer service

Preferred solution: Access to my account.

User's recommendation: Avoid

Anonymous
map-marker Hamilton, South Lanarkshire

Bad customer service.

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I contacted them through chat and they said I hadnt chosen a code to get my free bet for joining. I thought I automatically got a promotion when joining and apologised I made a mistake. I asked if I could still get a promotion and they put in a link, but when I clicked on it, it just said I didnt have a promotion at this time, so I gave up and ended the chat Im just going to close the account. They were not very helpful at all. Ill just put my Cheltenham bets on with sky bet or William hill, but thank you for contacting me to ask how I got on, as they arent too concerned. Fiona
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User's recommendation: Che k you’ve chosen a code to join

Anonymous
map-marker Lerwick, Scotland

Unpaid funds

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Won money on free spins but when I tried to withdraw funds its not cash its a evoucher for a choice of places but when you choose what you want your account is then frozen untill you provide proof of identity proof of address and a picture of your bank card. Just a massive *** on
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User's recommendation: Don’t bother

Elaine G Owb

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Keeping my money

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Updated by user Aug 28, 2023

I have emailed as advised by urself with ref number hopefully c what comes of it thanks for help

Original review Aug 28, 2023
I won 200 quid which is still displaying on my account . When I tried to withdraw my funds my account got blocked . They asked for proof of documentation and I'd whicjmh I have uploaded several times . I am really angry now . I just want my winnings
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Do not go near them

Anonymous
map-marker Lerwick, Scotland

Withdrawing money

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You make it hard to withdraw any money won on free spins in fact It's not even cash its credit on a chosen voucher, and you ask for proof of funds so you have card details.
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Storm Glg

Why has my account been closed

Betfair - Why has my account been closed
Unfortunately my account got closed for no reason and I had money in my account.However, I lost a lot of money on paddy power but when I won in here you closed my account. If I wasnt able to access why from the beginning you allowed me to access.So please send my funds back into my bank account. Im international student in the UK and Im so stressed about this because I have lost money on paddy power and when I won in Betfair my account got closed. Please at least send my funds in to my bank account.
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Preferred solution: Full refund

Philip P Pbp

Would like to place an American political bet

Hi I'm trying to place a bet on American politics can you give me a price on the bat please thank you
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Preferred solution: A price on an American political bet

Anonymous
map-marker Leyton, Waltham Forest

Why i was not paid yesterday on Spurs

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Had a accumulater and a single bet on Spurs v Everton ,the accumulater paid out on 90 minutes but not the single bet,why?. Have asked for 5 days for someone to ring me and explain,No customer service absolute joke, no more Betfair for me.
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Resolved
Treylon Pza
map-marker York, York

Resolved: Cant get into my account

Updated by user Jan 18, 2024

Company fixed the issue and I have been provided with apology. couldn't log in all sorted now thanks

Original review Jan 10, 2024
for the 2nd night running cant get into my account and you have an old email adress that you want to send a link to
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Stephen R Xrc

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Verified Reviewer

Won't withdraw

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Had text chat because it wont withdraw money as I have a new card .sent a bank letter driving license new and old bank card but apparently thats not enough What I dont get you let people put money in to gamble but wont give them the winnings They wanted PDF of statements with Betfair on it but all I got on my app is screen shot of transactions I have no pc Surely I have give enough evidence that its me I have wasted 4 hrs of my life I have screen shot the hole conversation
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Loss:
$185

Preferred solution: Apology

Anonymous
map-marker Bude, Cornwall

Cannot log in

The whole episode is baffling, Im 77 years shortly, I love a bet I have accounts with various bookmakers. I like to use Betfair occasionally. I would like to speak to a human being about my logging in problem, is this so difficult?
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User's recommendation: Don’t forget your password.

Eric B Dcc

Cannot log in

I have not had a bet with you for weeks because you will not let me log in! I try my best but its a can of worms! Ive already paid you a £1, and your asking £16 for a phone call Shrug
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Anonymous
map-marker Poole, England

Money withdrawn

Betfair - Money withdrawn
I have two bets which I can not cash in also I have 22 pounds in free bets which I can not use I have check my bank account and no money as been put in
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